Is IoT Poised to Improve Telecom Retail Customer Experience? The telecom industry has witnessed a rising trend in licensed Internet of Things devices that operate on telecom networks and require SIM cards or eSims “Data is king,” says Jason Raymer, Senior Vice President of Revenue and Client Experience at iQmetrix. The telecom industry has witnessed a rising trend in licensed Internet of Things devices that operate on telecom networks and require SIM cards or eSims.
As a result, telecom retailers are now expecting smart home devices to bring in business, with 78.69% of respondents to an iQmetrix survey saying they expect an increase in IoT device sales in 2024. In this podcast, Jason speaks with Technology Reseller News about consumer behavior in a world of evolving IoT technology, the challenges facing telecom retailers today, predictions for IoT applications in telecom retail and its impact on customer experience, as well as the benefits of integrated technologies for retail spaces.
About iQmetrix
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom retailers to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.
Since 1999, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and 22 million activations, and are used by approximately 320,000 telecom retail professionals across 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.
